Skip to main content
FinanceConvert.
HELP & CONTACT

Tell us which step went wrong.

Keep your statement private when requesting help. A conversion reference and a description of the problem are usually enough to start.

Service operator

Lamine Hajej · France

Conversion help

Include the conversion reference shown with an error, the source and target formats, and whether the document is a text PDF or a scan. Do not email bank credentials, account numbers or complete statements unless the operator has arranged a suitable support process with you.

Support and privacy requests

contact@financeconvert.com

Try a bank export first

For an unsupported PDF, check whether your bank offers OFX, QFX, QBO or CSV. Structured exports carry explicit fields and can avoid the uncertainty of reading a visual document.